Refund Policy

FixLab’s Refund

FixLab appreciates each and every customer and aims to provide the best service and user experience possible via our products usage. FixLab offers a free trial version to allow customers to experience a “test-drive” before they make a payment.

30 Days Money Back Guarantee

Try-before-buy concept helps customers to buy the product they need and which meets their particular needs. 30 days money back guarantee is available for all customers. No refund will be approved beyond this time interval.

No Refund Condition

Within 30 days long money back guarantee time interval, FixLab won’t normally refund or exchange products upon conditions listed below:

1. If you’ve bought a “wrong” product from FixLab and later on you’ve bought the “right” product from any other company.

2. You’ve changed your mind after you placed your order at FixLab.

3. You made a refund request on the ground of technical issues but do not provide the issue description to the support team.

4. You have not received the license within the stated period but didn’t contact FixLab for assistance.

5. Request for refund for a part of bulk order.

6. Request for refund due to price differences between different regions and sellers.

7. Request for refund on the ground of incomplete recovery of your lost data. There is no software in the market with 100% successful recovery guarantee for deleted or lost data. The reason for this is that this type of data is easy to damage or overwrite. Our strong recommendation is to try the trial version before buying the service.

8. Request for refund on the ground that your iOS device or Apple TV wasn’t completely fixed. The repair failure may have a number of reasons especially for devices having hardware issues. If this is the case, we understand your emotions and are ready to refund 50% of the amount you paid.

9. Request for refund without a reason.

Conditions We Accept

Below you’ll find conditions when requests for refund will be accepted by FixLab within its Money Back Guarantee.

1. If you accidently paid for a wrong product but purchased the one you need from FixLab after that, FixLab can refund the cost of the wrong product.

2. If the third-party payment platform double charged you due to the system issue.

3. If you did not receive your registration code within 48 hours after purchase as well as response from FixLab within 48 hours after you contacted the support team.

4. If purchased software has critical technical issues within the first 30 days after purchase, FixLab will refund your order if you do not agree to wait for an upgrade in the immediate future.

Please note! The license related to the refund approved will be deactivated right after refund issuing. Please make sure to uninstall the software and remove it from your computer.

Free Lifelong Upgrade

All FixLab licenses are valid for a lifetime. Consequently, free software updates are at your service for free at any time regardless what changes were made to it.